Do you know that timeware® has a YouTube channel aimed at assisting end users? This channel is called timeware Community. Each week the support team agree on a frequently asked topic and Nathan Beveridge creates a 60-second tutorial and submits it to the channel.
These videos form part of our ‘first line support’ which attempts to resolve problems before reaching the support team. Links to these videos also appear in the ‘To-Do’ list as part of our targeted remote content initiative.