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Tutorial videos help to reduce the number of support calls...

 

Do you know that timeware® has a YouTube channel aimed at assisting end users called timewareCommunity?

Every month the support team agree on a number of frequently asked topics and Nathan Beveridge produces the 60-second tutorials and make them available from the channel.

These videos form part of our ‘first line support’ which attempts to resolve problems before reaching the support team.

Links to these videos also appear in the ‘To Do’ list as part of our targeted remote content initiative

 

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Changing an employee’s rota for the week using the planner
Changing an employee’s rota for the week using the planner

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Setting an employee up to use the ESS
Setting an employee up to use the ESS