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Step 6: User training…

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Short training sessions with ample breaks.

With the introduction of timeware®managed service, the training stage of each project has become much easier to complete. We no longer allow the customer to change the system settings meaning that the training officer can concentrate solely on teaching users how to use the functions required in the day to day running of the system.

Operator training Personnel.

Absence Management.

Attendance.

Reporting & Exporting.

Administrator training

Introduction to the community support centre, www.timeware.org and to timeware® support administration.

Logging a fault.

Making a change request.

Annual upgrade.

Customer liaison visits.

Duration: dependant on system size, between 1 and 2 days.