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Real world experience for the support team…

The training program for members of the timeware® support team covers more than just how to answer customer’s questions about the timeware® software.

Each team member takes part in an 18 month program to ensure they understand and appreciate every aspect of the timeware® project. Participating in each stage, from client and server software installation, bio-enrolment, policy commissioning and also Suprema hardware configuration and attendance and access control installation.

In our experience, when a trainee is working at a customer’s site, out of their comfort zone but under the guidance of a team leader, they develop a better understanding of how the overall system works, plus we find it is a great way to help the trainee boost their confidence.

All trainees take part in a college NVQ level 3 course, learn to drive and also attend the relevant health and safety training courses for working on customer’s premises. We pack a lot into 18 months but the trainee that emerges from the process becomes an invaluable multi-tasking team player.

‘Plan for success and get it right first time!’