This is the first article in a new series called who’s who giving the background story of key members of timeware® staff.
In this issue we introduce Karl ‘turn that frown upside down’ Briggs. Karl is a member of the customer liaison team and is responsible for organising SLA2 upgrades, customer care calls and promoting the annual roadshows. Karl joined timeware® in September 2017 following 16 years’ service as a service manager at Virgin Trains.
Karl joined Virgin trains at the age of 31 and worked several roles during his time with what he calls, ‘the best railway franchise in the UK’. During his time working in the Chef, Karl regularly cooked for up to 150 people at 125 miles per hour in a two hour slot. No pressure there then!
Traveling between Manchester and London, Karl met many famous and interesting people including David Bowie and David Cameron. He’s partied at Richard Branson’s house in Oxfordshire, saved Peter Kay from fans at Stockport and received a commendation from the transport police in July 2016 for disarming a knife wielding thug at Stoke Station.
Asked about the best aspect of the work at Virgin, he replied, ’meeting some really interesting and sometime really strange members of the public!’
Karl is also an avid rugby fan having played both league and union in the dark and distant past. Playing from the age of 12 for Aspull RUFC Karl competed at club level changing code from Union to League several times in his amateur career. He stopped playing at 25 but maintains close ties with his local club, Wigan St Jude’s where both of his sons now train.
Asked about the most rewarding part of his amateur Rugby career Karl said, ‘team spirt, learning that hard work pays dividends and meeting friends for life’.
Karl’s short time at timeware® has seen him progress from the device test department to the customer liaison team where he puts his customer care skills gained at Virgin to use in a software based environment. A self- confessed computer illiterate, Karl’s cool, calm approach gives customers the reassurance they need from a non-technical member of staff.