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Customer care continues to grow…

Michelle Connolly joined the customer care department in February, bringing with her a wealth of experience from a number of organisations including Rochdale Boroughwide Housing, Rochdale Metropolitan Borough Council and Ofsted. Employed primarily to help with the responsibility to take on some of the customer care calls, Michelle’s superior administrative skills soon became apparent and within the first month she was assisting the projects team preparing quotes.

As I have mentioned in previous articles, timeware® customer care incorporates two significant departments, the technical support and customer liaison teams.

Michelle brings the number of people employed within timeware® customer care to 9.