timeware global assist agreement

What is timeware global assist?

timeware global assist is the name given to the support agreement that timeware^® (UK) Ltd offers all of its customers.

The services are divided into two parts: software and hardware.

Before you purchase a new system, the extent of your timeware^® global assist agreement will be documented within your quotation. Usually this includes a twelve months software support agreement and a twelve months hardware warranty.

When you purchase a system you will receive both of these documents through the post.

After this initial period, you will be sent an invoice for the following year’s global assist. Support is not compulsory but is strongly recommended!

What cover does timeware^® global assist provide and how much does it cost?

Software support from £460.00 per year

Free software/firmware updates

10% reduction on all additional equipment

A monthly call from customer care.

Access to the support department with a prior agreed SLA

 

Hardware Warranty

Free equipment replacement in the event of a fault. (Excludes vandalism and ‘acts of God’)

t9-1010 terminal (v10 access control) from £150.00 per year

t9-1050 terminal (v10 assembly point) from £110.00 per year

t9-3010/t9-3150 terminals (v10 attendance proximity) from £150.00 per year

t9-2010 terminals (v10 attendance magstripe) from £150.00 per year

t9-5010/t9-5150 terminals (v10 attendance biometric) from £170.00 per year

t9-4010 terminals (v10 job costing) from £150.00 per year

How do I obtain cover?

Don’t worry if you are not currently covered by the timeware^® global assist agreement. Cover can be obtained immediately by contacting Liz Broadhurst on +44 (0) 1706 659368 or by email at liz.broadhurst@timeware.co.uk

Once the cover is in place, we can organise a system health check either remotely or by sending an engineer to your site.

Remember, each timeware^® global assist agreement is tailored to the customers exact requirements. Once the agreement is in place, the customers is free to take advantage of the various offers and software downloads available from the community site.